Last updated: 02-12-2025

Thank you for shopping with Dots 99.
We aim to provide quality products at affordable prices. If you receive a product that is damaged, defective, or incorrect, you may request a return as per the policy below.

1. Return Eligibility

We accept returns only in the following cases:

• The product is damaged or defective at the time of delivery

• The product received is incorrect

• The product is missing accessories or parts

To be eligible for a return:

• The item must be unused, unwashed, and in original condition

• The product must include original packaging, tags, and invoice

2. Non-Returnable Items

We do not accept returns for:

• Products damaged or used by the customer

• Hygiene-related items (personal care, innerwear, etc.)

• Opened stationery sets, cosmetics, or fragile items not eligible for return

• Clearance / final sale items

3. Return Window

• Return requests must be raised within 3 days of product delivery

• Requests raised after 3 days will not be accepted

4. Return Process

To initiate a return:

1. Contact us at support@dots99.com or +91 80974 04444

2. Share the following details:

   • Order ID

   • Product name

   • Reason for return

   • Clear photo or video of the issue

Our team will review your request and approve or reject it based on eligibility.

After approval:

• A pickup will be arranged (where available), or

• You may be asked to ship the product to our return address

  
  

5. Return Address

Dots Technology India
Office No. 1, Golden Orchid, 7th Road,
Santacruz East, Mumbai – 400055,
Maharashtra, India

6. Contact Us

For return-related queries:

• Email: support@dots99.com

• Phone: +91 80974 04444