1. Who We Are

Dots 99 is operated by:

Dots Technology India
Office No. 1, Golden Orchid, 7th Road,
Santacruz East, Mumbai – 400055,
Maharashtra, India

Email: support@dots99.com
Phone: +91 80974 04444

2. Information We Collect

We collect different types of information to provide and improve our services:

2.1 Information You Provide Directly

• Account Details: Name, email address, mobile number, password.

• Contact Information: Billing address, shipping address.

• Order Details: Products purchased, order value, payment status, delivery details.

• Support & Enquiries: Messages you send us via contact forms, email, WhatsApp, or chat.

• Reviews & Testimonials: Product reviews, ratings, comments, and feedback.

  
  

2.2 Automatically Collected Information

When you visit our website or app, we may automatically collect:

• Device Information: Device type, browser type, operating system.

• Usage Information: Pages viewed, time spent, click behavior, referring URL.

• IP Address & Location (approximate): For security, analytics, and fraud prevention.

• Cookies & Similar Technologies: To remember your preferences, cart items, and login status.

  
  

2.3 Payment Information

We do not store your full card details on our servers.
Payments are processed securely through third-party payment gateways (e.g., banks, payment processors, UPI apps). They may collect:

• Card details

• UPI ID

• Wallet info, etc.

We only receive limited information such as payment status, transaction ID, and confirmation.

2.4 Marketing & Communication Data

• Newsletter subscriptions (email address, name).

• Consent for promotional SMS/WhatsApp/email.

• Your responses to offers or campaigns (e.g., coupons used).

3. How We Use Your Information

We use your information to:

1. Process Your Orders

   • Confirm and deliver your orders.

   • Provide invoices and order updates.

   • Handle returns, refunds, or complaints.

     
     

2. Improve Your Shopping Experience

   • Remember your preferences and cart items.

   • Show relevant products, offers, and recommendations.

   • Improve our website performance and design.

     
     

3. Communication & Support

   • Respond to your queries and support requests.

   • Send service-related updates (order status, delivery s, etc.).

   • Contact you for feedback, reviews, or service improvements.

     
     

4. Marketing & Promotions (With Your Consent)

   • Send newsletters, offers, coupons, and updates.

   • Show personalized ads or promotions (where applicable).

   • You can opt out of marketing at any time.

     
     

5. Security, Fraud Prevention & Legal Compliance

   • Detect and prevent fraudulent transactions.

   • Maintain the security of our website and systems.

   • Comply with applicable laws and legal obligations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in.

• Remember your cart and preferences.

• Analyze website traffic and usage.

• Improve site speed and user experience.

You can control cookies through your browser settings. However, if you disable cookies, some features of the website may not work properly (e.g., cart, login, personalization).

5. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary:

1. Service Providers

   • Payment gateways

   • Courier and logistics partners

   • SMS, email, and WhatsApp service providers

   • Analytics and performance tools

   • Web hosting and IT service providers

     
     

2. Legal & Compliance

   • If required by law, regulation, or legal process.

   • To protect our rights, users, and systems.

     
     

3. Business Transfers

   • In case of a merger, acquisition, or business restructuring,
     your data may be transferred as part of business assets,
     in compliance with applicable law.

     
     

We ensure that any third party who receives your data follows appropriate data protection and security measures.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information, including:

• Encrypted connections (HTTPS/SSL).

• Secure access controls on our systems.

• Limited access to personal data on a need-to-know basis.

  
  

However, no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your data, but we cannot guarantee absolute security.

7. Data Retention

We keep your information for as long as necessary to:

• Provide services (e.g., manage your account, process orders).

• Comply with legal, accounting, or reporting requirements.

• Resolve disputes and enforce our agreements.

  
  

You may request deletion of certain data (subject to legal and operational limits).

8. Your Rights & Choices

Depending on your country’s laws, you may have the right to:

• Access the personal data we hold about you.

• Correct or update inaccurate or incomplete information.

• Request deletion of your data (where applicable).

• Opt out of marketing communications.

• Withdraw consent (where processing is based on consent).

  
  

You can:

• Update your details in My Account (if registered), or

• Contact us at support@dots99.com to make a request.

  
  

We may verify your identity before processing certain requests.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it where required by law.

10. Third-Party Links

Our website may contain links to third-party websites or services (e.g., blogs, social media, payment gateways).
We are not responsible for the privacy practices or content of those websites.
We encourage you to read their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

12. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

Dots 99 / Dots Technology India
Office No. 1, Golden Orchid, 7th Road,
Santacruz East, Mumbai – 400055,
Maharashtra, India

Email: support@dots99.com
Phone: +91 80974 04444