Last Updated: [05 - 12 - 2025]

Welcome to Dots 99 (“we”, “our”, “us”).
By accessing or using our website dots99.com, mobile app, or services, you agree to follow the Terms & Conditions listed below.

If you do not agree, please do not use our website.

1. General Information

Dots 99 is operated by:

Dots Technology India
Office No. 1, Golden Orchid, 7th Road,
Santacruz East, Mumbai – 400055,
Maharashtra, India

2. Eligibility

By using this website, you confirm that you are:

• At least 18 years old, or

• Using under the supervision of a parent/guardian.

  
  

3. Account Registration

To access certain features, you may be required to create an account.

You agree to:

• Provide accurate and complete information

• Keep login details confidential

• Take responsibility for all activities under your account

We reserve the right to suspend or terminate accounts for misuse, fraud, or violation of policies.

4. Product Information

We attempt to provide accurate descriptions and images of products.

However:

• Actual colors may vary due to screen differences

• Sizes, packaging, or design may slightly differ depending on stock availability

• Prices and availability may change without notice

We reserve the right to modify or discontinue products anytime.

5. Pricing & Payments

All prices listed on our website are in Indian Rupees (INR).
We reserve the right to modify prices at any time.

Payment methods include:

• UPI

• Debit/Credit Cards

• Net Banking

• Wallets

• COD (Cash on Delivery), if available

Payments are processed securely by third-party payment gateways.
We do not store your card or banking details.

6. Shipping & Delivery

Estimated delivery times are provided during checkout but may vary due to:

• Location

• Courier delays

• Weather conditions

We are not responsible for delays caused by courier partners, strikes, or unforeseen issues.

Incorrect addresses or unreachable phone numbers may result in order cancellation or redelivery charges.

7. Return, Refund & Cancellation Policy

Returns and refunds are governed by our Refund / Return Policy.

Key points:

• Returns accepted only for damaged, defective, or incorrect items

• Return window: 3 days from delivery

• Refunds processed after inspection

• Cancellation only before order is shipped

Full details are available on our Refund / Return Policy page.

8. User Conduct

You agree NOT to:

• Use the website for illegal or fraudulent activities

• Copy or distribute website content without permission

• Upload harmful files, viruses, or malware

• Misuse reviews, testimonials, or feedback tools

Violation may result in account suspension or legal action.

9. Intellectual Property

All content on this website — including:

• Logo

• Images

• Product descriptions

• Designs

• Layout

• Graphics

— is owned by or licensed to Dots 99.

Unauthorized use, reproduction, or modification is strictly prohibited.

10. Third-Party Links

Our website may include links to external websites or services.
We are not responsible for their content, privacy practices, or services.
Use third-party sites at your own discretion.

11. Liability Limitation

Dots 99 is not liable for:

• Any indirect, incidental, or consequential damages

• Loss of data, profits, or business

• Delays caused by courier or technical issues

• Misuse of products by customers

You agree to use the site and products at your own risk.

12. Indemnification

You agree to indemnify Dots 99, its team, partners, and suppliers from any claims, losses, or damages arising from:

• Misuse of the website

• Violation of Terms

• Breach of laws or third-party rights

13. Changes to Terms

We may update these Terms at any time.
Continued use of the site after updates indicates acceptance of the revised Terms.

14. Contact Information

For any concerns regarding these Terms:

Dots 99 (Dots Technology India)
Office No. 1, Golden Orchid, 7th Road
Santacruz East, Mumbai – 400055
Maharashtra, India

Email: support@dots99.com
Phone: +91 80974 04444